Employment at The Jasper Inn, AB

Front Desk Agent – Jasper Inn & Suites

Job Summary:

As a team our goal is to create an unforgettable, picture-perfect experience for our guests. Your role in that goal is very important! At Jasper Inn, our Front Desk Team wears most of the hats of a traditional hotel - from reservation specialist to activities director; our FDA's do it all!

Full time, 40 hrs a week, year round

Starting Wage of $17 to $18

A second language is an asset.

Night Audit experience an asset.

Job Responsibilities:

• Responsible for the Check in and Departure of hotel guests.
• Answer the hotel phone, both internal and external calls.
• Be an expert on local and onsite services and be able to provide information about them.
• Sell and book local activities.  Commission on some bookings.
• Use accurate accounting and cash handling procedures.
• Respond promptly and appropriately to guest requests.
• Communicate very effectively with all other departments within the hotel.
• Maintain an accurate inventory of rooms, reservations, and room assignments.
• Manage reservations made by phone, email and through OTA’s.
• Co-ordinate and supervise guest activities.
• Represent the culture of Jasper Inn & Suites and build repeat guests.
• Perform other related duties as required.

Qualifications:

You are a team player who is excited to create a wonderful experience for the guests of Jasper Inn! You are positive, driven and have a 'glass half full' outlook on life. Your other traits include:

• A passion for customer service and a strong attention to detail.
• Energetic, flexible, reliable, respectful, hands-on individual with initiative and integrity.
• Ability to work under pressure in a fast-paced work environment.
• Excellent organizational, communication and people skills.
• Friendly and pleasant demeanor, courteous, self-motivated, and professional.
• Ability to work efficiently with minimal supervision, independently and as part of a team.
• Ability to work different shift hours and stand for an entire shift.
• Good PC skills: knowledge of Opera PMS is preferred, but not necessary.
• Previous Front Desk and/or Customer Service experience is preferred.
• Relevant education and experience in a hospitality or tourism setting

Who We Are:

• Jasper Inn is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Red Deer, Stony Plain, Grande Cache, Valemount and Invermere.

We Offer:

• A great work environment with opportunities for development and career advancement within Jasper Inn and the INNHotels family of hotels.
• A competitive compensation package.
• Group health plan.
• Staff events and seasonal discounts on local adventure activities.
• Hotel Discounts as part of the INNHotels family of hotels.
• Staff accommodation available for the right candidate

Do you think you would make a good candidate? Send your resume to the following email address or fax number. We would like to thank all applicants for applying; however, only those selected for an interview will be contacted.

Email resumes to: Susann Beztilny, General Manager at susannbeztilny@jasperinn.com

Housekeeper – Jasper Inn & Suites

Job Summary:

The team here at Jasper Inn & Suites work together each day to create an unforgettable experience for our guests. As a Housekeeper, you are the key to creating a clean and comfortable stay for our guests. 

• 5 – 6 shifts per week, 30 – 40 hours per week (Varies, depending on the Season)
• Summer & Permanent year-round available
• Experience is an asset but willing to train
• Starting Wage is $17/hour

Duties:

• Provide cleaning services for guests on a day-to-day basis.
• Complete task sheets of listed rooms to be cleaned each day.
• Observe and report any maintenance repairs needed.
• Help stock and maintain cleaning supplies, linen carts, and linen rooms.
• Return Lost and Found items to the designated office.
• Abide by all resort safety procedures to always ensure safety of both staff and guests.
• Maintain the cleanliness of hallways and public areas during certain times (vacuuming, dusting, etc.)
• Move and arrange furniture and turn mattresses.
• Taking garbage to loading dock areas.
• Provide basic information on facilities and handle complaints
• Respond to guest requests and deliver to guests upon request.
• Assists Colleagues as directed by Team Lead and Housekeeping Manager.
• Assist in laundry when required.
• Perform other duties as required and assigned by the Team Lead and Housekeeping Manager.

Required Knowledge, Skills, Abilities:

• Ability to lift a minimum of 25lbs, pushing, pulling, bending, kneeling, and lifting.
• Work with cleaning chemicals; proper use training will be provided.
• Standing for extended periods of time.
• Available to work weekends.
• Report to work in required uniform and in adherence with the Jasper Inn & Suites Dress Code.
• Fun, team-oriented atmosphere.
• Must have valid Canadian work permit. We do not provide LMIA. 

We Offer:

• A great work environment with opportunities for development and career advancement within Jasper Inn & Suites and the INNHotels family of hotels;
• A competitive compensation package;
• Group health plan;
• Staff events and seasonal discounts on local adventure activities;
• Hotel Discounts as part of the INNHotels family of hotels;
• The opportunity to live and work in Jasper, Alberta;
• Staff accommodation based on availability
• Monthly trips to Hinton, and other sightseeing spots
• Monthly Staff Appreciation Lunches

Do you think you'd make a good candidate? Send your resume to the following email address. We'd like to thank all applicants for applying; however, only those selected for an interview will be contacted.

Email resume:  Harwyn Enconado, harwynenconado@jasperinn.com